Speaker:  Jodee Blanco

Topic: 

“A Communications Tool Kit for HR Professionals" 
Takeaways include:

·       “The 3 Tenets of Emotional Credibility in Communication”™

·       Simple strategies for not letting someone put you on the defensive

·       The real reason some meetings go south and how to prevent it

·       3 steps for dealing with a difficult person

·       Common mistakes to avoid when dealing with an angry or upset employee

·       How to reset any conversation

·       How to respond instead of react

·       How to communicate with truth and compassion

·       The disarm and defuse technique for getting someone to listen

·       How to approach a conversation you've been dreading with grace, calm and confidence

·       How to be authentically positive when communicating feedback someone may not want to hear

·       Ascending versus descending conversations

·       Body language cues from posture and facial expressions to the handshake

·       How to turn an honest mistake into an opportunity to deepen human connections.

Participants will be given table time during which they’re able to draw upon real life situations and practice their exciting new communications tool kit with colleagues.

Speaker Bio: 

Jodee Blanco is a New York Times bestselling author and communications expert/trainer. She wrote the book that started the anti-bullying movement and has worked with entertainment industry icons, CEOs, sports legends and other public figures deepening their communication skills. She has taught at The University of Chicago and NYU, and has been featured in USA Today, CBS Evening News, and other major media.

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